Our Policies

The user (hereby the Client) of ApplyAway Immigration Services acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the Government of Canada and not ApplyAway Immigration Services Inc. or the RCIC(s) and staff they employ. Furthermore, the Client acknowledges that fees are not refundable in the event of an application refusal.

If, however, there is a problem regarding the successful submission of the Client's application to the Government of Canada, ApplyAway will refund all of the fees collected. The Client agrees that ApplyAway's service fees are paid for the sole purpose of submitting the application with the complete information as provided by the Client, and any refund is strictly limited to the amount of fees paid.

In the event of a dispute related to the Code of Professional Ethics (https://college-ic.ca/protecting-the-public/code-of-professional-conduct), the Client and ApplyAway are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached, the Client is to present the complaint in writing to ApplyAway and allow our RCICs 30 days to respond to the Client. In the event the dispute is still unresolved, the Client may follow the complaints and discipline procedure outlined by the College on their website (https://college-ic.ca/protecting-the-public/complaints-process).

The College may require the production of documents in accordance with the "College of Immigration and Citizenship Consultants Act". All applicable laws can be accessed on the official website of the College and the Client acknowledges that he/she has access to them (https://college-ic.ca/about-the-college/governance).

All information and documentation used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. As a corporation registered with College of Immigration and Citizenship Consultants, all ApplyAway RCICs, and all agents and employees of the RCICs, are also bound by the confidentiality requirements of Article 8 of the Code of Professional Ethics (https://college-ic.ca/protecting-the-public/code-of-professional-conduct).

The Client agrees to the use of electronic communication and storage of confidential information. ApplyAway will use its best efforts to maintain the highest degree of security for electronic communication and information storage.